Yes! We offer delivery across Kenya. We provide delivery within Nairobi for orders over a certain value. For orders outside Nairobi and major towns, we work with trusted courier partners to get your items to you safely and efficiently. Delivery costs vary by location and item size.

We offer secure and convenient payment methods for everyone in Kenya. You can pay via M-Pesa, or bank transfer. All transactions are encrypted for your security.

Absolutely. All appliances sold on Jowang Accessories are compatible with Kenya’s 240V power supply. We ensure every product meets local standards so you can plug it in and use it with confidence.

Yes, we stand behind the quality of our products. Most items come with a manufacturer’s warranty (typically 1-2 years). The specific warranty details are listed on each product page. We also provide support for any issues during the warranty period.

 For items in stock within Nairobi, we aim to process and dispatch orders within 1-2 business days. Delivery times then depend on your location. You will receive a call from our delivery team to schedule a convenient time. For larger furniture items, please allow more time for delivery coordination.

Your satisfaction is guaranteed. If you receive a faulty or damaged item, please contact us within 7 days to initiate a return or exchange. Please see our full [Link to: “Returns & Refunds Policy” page] for detailed terms and conditions.

We are currently an physical shop located in Nairobi, which allows us to offer competitive prices. However, we provide high-quality images, detailed descriptions, and full specifications for every product to help you make an informed decision. Our customer service team is also happy to answer any specific questions you have.

Yes, 100%. We are an authorized retailer for the brands we carry. You can trust that you are receiving authentic, high-quality products from brands like Samsung, LG, Philips, and more, complete with official manufacturer warranties.